“People Don’t Leave Companies, They Leave Managers”
One of the best businessmen of this decade, Brian Kibby, is someone I follow on Twitter and get great quick snippets of advice from. A couple days ago, he tweeted, “People leave managers; they don’t leave companies. When a great employee walks out the door, they are leaving you! No excuses. Fix yourself.”
Are you the type of manager who can check your ego at the door and when someone resigns, ask yourself the question above?
I had another great mentor, Richard Capezzali, who said to me when I was 24 years old, “Firing people is a bad thing. It is always the manager’s fault. It means that you’ve either done a bad job hiring the sales person, training them, or managing them. Before you fire someone, you better be able to look in the mirror and say to yourself, ‘I did everything in my power to save that person’s job.'”
What both of these businessmen are saying is that whether someone resigns or is terminate, the only way for you as a manager to learn and grow from the experience is to look at each as a learning experience. Each time I have lost an employee, I have done and / or thought the following:
1. Talked to them myself (do not make HR do your dirty work!)
2. Ask for feedback – what could you have done better in your job? People may not want to talk to you F2F, but this is what an “exit interview” is for.
3. Don’t ever be ‘proud’ of yourself for firing someone. I have met some managers that are PROUD to say, “i’ve fired 1000s of people, this is no big deal”
4. It IS a big deal for someone to walk away from your company. If you look at each of your employees like a commodity, add up how much revenue they will have driven that year. See how many MORE commodities you will have to hire to make up for what you’ve lost.
5. It is also a big deal to fire someone. You are changing a life. You are in a position of control. Don’t abuse that position…remember, you have to look at yourself in the mirror every night.
Hoping I could pass on two snippets of wisdom I have been given to young managers.